Social Media & Community Guidelines

Connecting Responsibly With Helios Trust Bank

At Helios Trust Bank, we value open conversations with our customers and communities across our official social media platforms. To ensure a respectful and safe environment for all, we ask that you follow these guidelines when engaging with us online.

Our Commitment

We use social media to:

Share updates on products, services, and community initiatives.
Provide financial tips, education, and resources.
Listen to feedback and improve customer experience.
Celebrate our partnerships, employees, and community impact.

Community Standards

When engaging with our pages, please:

Be respectful and courteous to others.
Stay on-topic and relevant to the discussion.
Protect your privacy — never post personal account numbers, Social Security Numbers, or confidential information.
Report suspicious activity or fraudulent accounts that appear to impersonate Helios Trust Bank.

What We Don’t Allow

To keep our online communities safe, we may remove or report:

Offensive, abusive, or discriminatory comments.
Spam, advertising, or repeated posting of the same content.
False, misleading, or harmful financial claims.
Sharing of confidential or proprietary information.
Any content that violates laws, regulations, or platform policies.

Customer Support Notice

For your security, we cannot address account-specific questions via public social media channels. If you need account help:
📧 [email protected] | ☎️ +1 548-457-9847

Head Office: W 153rd St, New York, NY 10039
Tax Identification Number: 39-4000137
Phone: ‪+1 (548) 457-9847

With robust data protection, personalized service, and a commitment to transparency, Helios Trust Bank is more than just a bank — we’re a financial partner you can rely on.