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Faq
Frequently Asked Questions
General Questions
Yes, all eligible deposit accounts are insured up to the standard FDIC limits.
Our headquarters is at W 153rd St, New York, NY 10039, and we serve customers nationwide through our digital banking platform.
You can open an account online in minutes or visit one of our branches to get started.
A government-issued ID, Social Security Number, and proof of address are typically required.
Money Transfer
Yes, we offer fast and secure global money transfers to most countries.
Domestic transfers usually post within 1 business day, while international transfers may take 1–3 business days depending on the destination.
You’ll need the recipient’s name, bank details (including SWIFT/BIC code), and the amount to transfer.
Yes, limits vary depending on your account type and verification level — please check your account agreement for details.
Mobile Banking
Yes, it uses industry-grade encryption, biometric login options, and continuous fraud monitoring.
You can check balances, transfer funds, pay bills, deposit checks, and manage your cards.
Yes, our mobile banking app is available for free download on both Apple App Store and Google Play Store.
Absolutely — you can enable push notifications for transactions, low balance alerts, and security updates.
Fees and Charges
Some accounts may have a monthly fee, but these can often be waived by meeting balance or deposit requirements.
Domestic and international wire transfers carry standard service fees; see our Rates & Fees page for current amounts.
Withdrawals at Helios Trust Bank ATMs are free. Fees may apply at non-network ATMs.
No, we are committed to transparent banking with clear disclosures of all fees.