Security & Privacy Notices

Protecting Your Information, Your Identity, and Your Trust

At Helios Trust Bank, safeguarding your personal and financial information is a core priority. This notice explains how we collect, use, protect, and share your data — and your rights in managing it.

Our Privacy Commitment

We do not sell your personal information to third parties.
We use your data only to provide banking services, comply with legal obligations, and improve your customer experience.
We protect your data with industry-leading encryption, secure systems, and strict access controls.

Information We Collect

We may collect the following types of information:

Personal Information – Name, address, Social Security Number/Tax ID, phone, email.
Financial Information – Account balances, transactions, credit history.
Digital Information – Login credentials, device data, cookies (to enhance digital banking).
Verification Data – Identification documents to comply with federal regulations (USA PATRIOT Act).

How We Use Your Information

To process transactions and manage your accounts.
To detect and prevent fraud or unauthorized access.
To communicate important updates, service notices, or account alerts.
To personalize banking services and improve digital platforms.
To comply with federal and state laws, including anti-money laundering (AML) requirements.

How We Share Information

We may share information only as permitted by law:

With regulators and law enforcement (as required).
With trusted service providers who support our operations (under strict confidentiality).
With credit bureaus (for credit-related services).
Never with marketers or unaffiliated third parties without your consent.

Your Privacy Choices

You may:

Opt out of marketing communications (see [Advertising & Opt-Outs] page).
Request a copy of your personal data we maintain.
Update or correct your information anytime.
Withdraw consent for electronic communications if desired.

Children’s Privacy

Helios Trust Bank does not knowingly collect personal information from children under 13 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA).

Our services are designed for adults and businesses.
If we discover information collected from a child, we will delete it immediately.
Parents or guardians who believe their child’s data may have been shared should contact us at [email protected].

Security Practices

Encryption – All online and mobile banking sessions are secured with encryption.
Multi-Factor Authentication – Added protection for login and transactions.
24/7 Monitoring – Real-time fraud detection and alerts.
Customer Education – Resources to help you recognize scams and phishing attempts.

Keeping Your Information Safe

While we use the latest safeguards, security is a shared responsibility. Protect yourself by:

Using strong, unique passwords.
Never sharing login credentials.
Monitoring your accounts regularly.
Reporting suspicious activity immediately.

Contact Us About Privacy & Security

If you have questions about this notice or your rights:
📧 [email protected]
📞 +1 548-457-9847

Head Office: W 153rd St, New York, NY 10039
Tax Identification Number: 39-4000137
Phone: ‪+1 (548) 457-9847

With robust data protection, personalized service, and a commitment to transparency, Helios Trust Bank is more than just a bank — we’re a financial partner you can rely on.