Accessibility Statement

Our Commitment to Inclusive Banking

At Helios Trust Bank, we believe banking should be accessible to everyone. We are committed to providing a website, mobile apps, and in-branch services that are inclusive and usable for all individuals, including those with disabilities.

Digital Accessibility

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards by:

Designing pages with clear navigation and readable text.
Providing alternative text for images.
Ensuring compatibility with screen readers and assistive technologies.
Offering sufficient contrast for text and graphics.
Enabling keyboard-only navigation.

Physical Accessibility

Our branches are designed to be accessible to all customers. We provide:

Wheelchair-accessible entrances and service counters.
ATM machines with tactile and audio features.
Assistance from staff upon request.

Ongoing Improvements

Accessibility is an ongoing effort. We regularly review, test, and update our digital and physical services to ensure inclusivity. Feedback from our customers plays a key role in this process.

Need Assistance?

If you experience difficulty accessing any part of our website, mobile apps, or services, we are here to help.

📧 [email protected]
📞 +1 548-457-9847 (Mon–Fri, 9 AM–6 PM EST)

Third-Party Content

While we strive for full accessibility, some third-party tools, widgets, or links may not be fully within our control. We encourage partners to meet accessibility standards wherever possible.

Our Promise

Helios Trust Bank is committed to creating an environment where all customers — regardless of ability — can access the tools and resources they need to achieve financial success.

Head Office: W 153rd St, New York, NY 10039
Tax Identification Number: 39-4000137
Phone: ‪+1 (548) 457-9847

With robust data protection, personalized service, and a commitment to transparency, Helios Trust Bank is more than just a bank — we’re a financial partner you can rely on.