Help Center / FAQs
We’re Here to Help
Welcome to the Helios Trust Bank Help Center — your go-to resource for quick answers, guidance, and support. Whether you need help with your account, mobile banking, transfers, or fees, we’ve got you covered.
General Questions
Q1: How do I open an account with Helios Trust Bank?
A: You can open an account online through our website or visit one of our branches with a valid ID and proof of address.
Q2: What documents do I need to open a bank account?
A: Typically, you’ll need a government-issued ID, proof of address, and your Social Security Number or Tax Identification Number.
Q3: How can I contact customer support?
A: Call us at +1 548-457-9847, email [email protected], or use our secure online chat.
Q4: What are your branch operating hours?
A: Most branches are open Monday–Friday, 9 AM – 5 PM, with select locations open on Saturdays.
Mobile & Online Banking
Q1: How do I enroll in online banking?
A: Click Enroll Now on our homepage, follow the prompts, and verify your account details.
Q2: Is mobile banking secure?
A: Yes — we use multi-factor authentication, encryption, and fraud monitoring to keep your information safe.
Q3: Can I deposit checks using the mobile app?
A: Yes, simply use the Mobile Deposit feature within the app to take a photo of your check.
Q4: What should I do if I forget my password?
A: Use the Forgot Password option on the login page to reset it securely.
Money Transfers
Q1: How do I transfer money between my Helios accounts?
A: Log in to online or mobile banking, select “Transfers,” and choose the accounts and amount.
Q2: Can I send money internationally?
A: Yes, Helios Trust Bank offers fast and secure international wire transfers.
Q3: How long do transfers take?
A: Domestic transfers usually post the same day; international transfers may take 1–3 business days.
Q4: Are there limits on how much I can transfer?
A: Yes, limits vary by account type and transfer method — check your account details or contact us.
Fees & Charges
Q1: Does Helios Trust Bank charge monthly fees?
A: Many accounts have no monthly fees; premium accounts may have fees that can be waived with qualifying balances.
Q2: What are the ATM fees?
A: Helios ATMs are free; fees may apply for out-of-network or international withdrawals.
Q3: Are there overdraft fees?
A: Yes, but you can avoid them by enrolling in overdraft protection.
Q4: How can I get a copy of the full fee schedule?
A: You can download it from our Rates & Fees page or request a copy at your nearest branch.
Still Need Help?
If you don’t find the answer you’re looking for, our customer service team is always ready to assist.
📧 [email protected] | ☎️ +1 548-457-9847 |
Head Office: W 153rd St, New York, NY 10039 Tax Identification Number: 39-4000137 Phone: +1 (548) 457-9847
With robust data protection, personalized service, and a commitment to transparency, Helios Trust Bank is more than just a bank — we’re a financial partner you can rely on.
Our Services
Why Choose Us
Why Trust Helios Trust Bank For Your Payments?
When it comes to your payments, Helios Trust Bank ensures speed, security, and reliability—here’s why you can count on us:
Secure Transactions
Advanced encryption and continuous monitoring keep your payments safe.
Fast & Reliable
Enjoy quick processing for domestic and international payments.
Transparent Fees
No hidden charges; you always know the cost of every transaction.
Global Reach
Send and receive money worldwide with confidence and ease.
EIN ID: 39-4000137
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